FAQs

Do you have a physical store?

Crystals & Co. is currently mainly online. Our studio and showroom is based in Churchtown in Dublin (5 mins from Dundrum shopping centre) and is strictly by appointment only. If you would like to make an appointment to visit or collect from our showroom please mail us info@crystalsandco.com to arrange a time during office hours. You can also use code CLICKANDCOLLECT checking out for collection of your order next day from Churchtown. 

Do you ship internationally?

Yes we ship all over the world and love to have our pieces going to their new homes all across the globe. All International orders are shipped using 1st Class Registered post with An Post. We offer a tracked and untracked option to the UK only.

Please note we do not currently cover any duties or taxes for shipping outside Europe. Please also note that Dubai and the US will be shipped using the local postal system so can have added time involved. 

How long will my order take to arrive?

Ireland
€5.90 Courier Delivery with An Post. 
Please allow 1-2 working days for delivery. Tracking details will be provided. Please allow a little longer during busy periods. 

UK and Europe
€7 Standard International Delivery
Please allow 3-5 working days for delivery. Please note this is an untracked service. We do offer a tracked service for €13

Rest of World
€15 Tracked Delivery Service
Please allow up to 10 working days for delivery. Please note that customs charges may apply. 

Please note it is your responsibility to provide us with the correct delivery details and failure to do so may arise in your product not being delivered.

Products ordered before 12pm will be posted that day.

In the unlikely event a product is out of stock, you will be notified.

If you do pay for Express we will Express ship as soon as your piece is ready. It will, of course, speed up the process.

We do not always send tracking numbers, especially during busy periods. If you haven’t been sent your tracking number and would like it, simply drop us a mail and we will happily provide it.

Your order will be shipped using An Post which is fully insured and registered post outside Ireland with An Post and is FREE with all orders over €150.

Please check your email to track your order once it leaves our office .Please add any notes regarding delivery when checking out and we can write it on the packet.

http://www.fastway.ie/contact-us

Please note: we are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange the taxes, duties and shipping fees will not be refunded.

Do you accept returns on earrings?

We cannot accept returns on earrings for hygiene reasons. This does not affect your statutory rights. If the earrings are faulty however we can discuss this once it is reported straightaway to info@crystalsandco.com 

If I have a return what do I do?

Please visit our returns Portal through An Post and follow the steps.

 https://www.anpost.com/Post-Parcels/Click-and-Post/Returns

 

In the unlikely event that you have a return please complete and return the Returns form that arrived with your order receipt. Please note that return of items will be covered by you for any change of mind. Cost can only be covered for faulty items and in this case we can refund onto original order. As previously stated we do not accept return of earrings as cannot resell due to hygiene reasons. This is standard practice. 

 

Plated items can dull with normal wear and tear over time or through not being looked after properly so we cannot accept returns due to this reason after a certain amount of time. Please see Jewellery Care section.

Do you wholesale?

Yes, we do wholesale and are currently taking applications around Ireland and the UK. Please contact us at info@crystalsandco.com.

We currently stock in Kilkenny Shops around Ireland and online. 

What way can I pay?

We accept all major credit cards PayPal and Klarna.  Our website is fully secure so you can shop with full peace of mind. Our payments are processed through Stripe.

Do you do gift vouchers?

Yes, we do gift vouchers for €25 / €50 / €100 / €200. If there is a specific amount you’re looking for though we can customise!

Gift Cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

Do you gift wrap?

Yes, we offer FREE gift wrapping on every order! We want your Crystals & Co. purchase to arrive at its destination just the way you want it. Please write ‘gift wrap please’ in message box checking out. Please note this will not allow you to see the item before it's opened as a gift.

If you are shipping directly to the recipient this is ideal.

Can I send something directly as a gift with a card attached?

Of course you can. We can add a pretty card to your order with your personal message with an additional cost of just €5!